TERMS AND CONDITIONS OF THE RENTAL AGREEMENT
This Terms and Conditions of the Rental Agreement sets the conditions of the agreement between you (“the Customer”) and Europe Internet (“We” or “the Company”) concerning the services provided by Europe Internet. Please read carefully as they affect your legal rights and obligations.
MOBILE HOTSPOT RENTAL
By using this service, you agree and acknowledge you are renting equipment for travel purposes only, and that you will acquire no rights in the equipment. You agree that we will retain all ownership of the Equipment, including but not limited to user guides and accessories. The Device will at all times remain property of Europe Internet. Customers have no rights other than temporary use.
We require you to exercise reasonable care in the use of our equipment, and handle all the equipment in accordance with the instruction we provide. Furthermore, you agree that you will not make any modifications, repairs or damage to all the equipment and that you are fully responsible and compensate if any of those is done.
Data usage is limited to 150GB/calendar month. When this value is reached, a significant speed reduction will be applicable
SIM CARD RENTAL
By using our service, you agree and acknowledge that you will acquire no rights in the SIM card and that the Company retain all ownership of the SIM card.
Europe Internet rents data SIM cards that can be used in devices that support internet connection through SIM cards (such as phone, tablets, routers, Computers and others).
Those devices can be locked to mobile operators and for that reason unable to work with the SIM card we provide. It’s the customer responsibility to identify of the device is not locked to a specific mobile network. Europe Internet will not refund rentals if the customer is unable to use the service due to that reason.
We require you to exercise reasonable care in the use of our SIM cards, and handle them in accordance with the instruction we provide.
The SIM cards allow tethering by default. However, there are certain operators that block the Apple products that they sell in order to limit tethering. In these situations, Europe internet cannot be held responsible for limitations in the tethering capabilities of some of the Apple products.
Data usage is limited to 300GB/calendar month. When this value is reached, a significant speed reduction will be applicable
The rental period commences at 0:01 CET on your pickup date, and expires at 23:59 CET of your pickup day + number of days rented.
All prices are subject to change without notice. However for orders that were already paid, the price variation will not be charged. All prices quoted include VAT
The free shipping costs include the delivery to the designated address, and a included envelop for the return of the SIM card or Router.
When you place an order through our website, you are asked to provide a European Union address at which you desire to receive the product as well as pickup date. We are not liable for any cases that you fail to receive it although the product has been delivered in time at the right address.
If possible, the package will be delivered the day before your pickup date, otherwise it will delivered in the same day of your starting date.
For residential deliveries, the package will be delivered in hand (Monday to Friday) at your residence, which means that someone must be there to receive it and it’s not possible to set a time interval for the delivery.
When you receive it, it is your responsibility to check all the equipment and verify that it is in good working condition. We will assume all risk of loss and damage from the delivery of the Equipment to your designated address, and will be responsible for all ship.
Due to customs restrictions in Canary Islands we do not deliver WIFI Hotspots at this destination. Alternatively we can deliver the data SIM cards instead.
The Devices or SIM cards should be returned, using the enclosed prepaid envelope.
The Customer is required to proceed to return the equipment no later than midnight on the last day of the rental period and the package should be postmarked on that day or the day after.
In case that the customer have lost the package that we provide for return, it is the customer responsibility to ship it by post, and pay for those return costs. If the customer leaves the European Union without posting the device, it is his responsibility to ship it as soon as possible. It is then his responsibility to pay for the international return shipping charges.
The items should be returned in working order and good physical condition. Otherwise it will result in compensation.
LATE RETURN FEES
LOSS AND DAMAGE
The customer is responsible for all loss or damage to the equipment during the rental period. All customers are required to report any loss or damage caused during the rental period to the Company immediately and follow instructions given afterwards.
Any of those cases will result in the incurrence of the following additional charges: Portable Wi-Fi router: 60€ SIM card: 10€ AC adapter: 10€ USB cable: 5€
CANCELATION AND REFUND
We accept cancellation of the order at any time, and issue a refund. However, the refund depends on how early the customer cancels the order. We apply the following rules: – No later than 1 week before the pickup date: Full refund – Within 5 to 3 days before the pickup date: Full or partial refund, depending if the shipment has already occurred. – Less than 3 workdays days until the pickup date: partial refund. If you need to cancel your order, please send us an email with your order information. We consider the time when we received cancelation request via email as the accepting time. Local time applies here. Refund will be issued within 3 days from the day we receive the cancelation request via email.
We will not share your data with other companies or persons. All data provided by our customers, will only be used by Europe Internet on the purpose of the renting service or to inform the customer about products related to Europe Internet activities.