This Terms and Conditions of the Rental Agreement sets the conditions of the agreement between you (“the Customer”) and Europe Internet (“We” or “the Company”) concerning the services provided by Europe Internet. Please read carefully as they affect your legal rights and obligations.



By using this service, you agree and acknowledge you are renting equipment for travel purposes only, and that you will acquire no rights in the equipment. You agree that we will retain all ownership of the Equipment, including but not limited to user guides and accessories. The Device will at all times remain property of Europe Internet. Customers have no rights other than temporary use.

We require you to exercise reasonable care in the use of our equipment, and handle all the equipment in accordance with the instruction we provide. Furthermore, you agree that you will not make any modifications, repairs or damage to all the equipment and that you are fully responsible and compensate if any of those is done.

Data usage is limited to 150GB/calendar month. When this value is reached, a significant speed reduction will be applicable



By using our service, you agree and acknowledge that you will acquire no rights in the SIM card and that the Company retain all ownership of the SIM card.

Europe Internet rents data SIM cards that can be used in devices that support internet connection through SIM cards (such as phone, tablets, routers, Computers and others).

Those devices can be locked to mobile operators and for that reason unable to work with the SIM card we provide. It’s the customer responsibility to identify of the device is not locked to a specific mobile network. Europe Internet will not refund rentals if the customer is unable to use the service due to that reason.

We require you to exercise reasonable care in the use of our SIM cards, and handle them in accordance with the instruction we provide.

The SIM cards allow tethering by default. However, there are certain operators that block the Apple products that they sell in order to limit tethering. In these situations, Europe internet cannot be held responsible for limitations in the tethering capabilities of some of the Apple products.

Data usage is limited to 300GB/calendar month. When this value is reached, a significant speed reduction will be applicable



The rental period commences at 0:01 CET on your pickup date, and expires at 23:59 CET of your pickup day + number of days rented.



All prices are subject to change without notice. However for orders that were already paid, the price variation will not be charged. All prices quoted include VAT



The free shipping costs include the delivery to the designated address, and a included envelop for the return of the SIM card or Router.

When you place an order through our website, you are asked to provide a European Union address at which you desire to receive the product as well as pickup date. We are not liable for any cases that you fail to receive it although the product has been delivered in time at the right address.

If possible, the package will be delivered the day before your pickup date, otherwise it will delivered in the same day of your starting date.

For residential deliveries, the package will be delivered in hand (Monday to Friday) at your residence, which means that someone must be there to receive it and it’s not possible to set a time interval for the delivery.


When you receive it, it is your responsibility to check all the equipment and verify that it is in good working condition. We will assume all risk of loss and damage from the delivery of the Equipment to your designated address, and will be responsible for all ship.

Due to customs restrictions in Canary Islands we do not deliver WIFI Hotspots at this destination. Alternatively we can deliver the data SIM cards instead.



The Devices or SIM cards should be returned, using the enclosed prepaid envelope.

The Customer is required to proceed to return the equipment no later than midnight on the last day of the rental period and the package should be postmarked on that day or the day after.

In case that the customer have lost the package that we provide for return, it is the customer responsibility to ship it by post, and pay for those return costs. If the customer leaves the European Union without posting the device, it is his responsibility to ship it as soon as possible. It is then his responsibility to pay for the international return shipping charges.

The items should be returned in working order and good physical condition. Otherwise it will result in compensation.



Failure to return the Equipment (including all accessories) promptly to us will result in the incurrence of late charges. In the event that we fail to receive the Equipment, you will incur on a daily penalty fee until the date the Equipment is received. The daily penalty fee will be based on the late fee of 5€/day. If for any reason you are unable to return the Equipment to us, including but not limited to the Equipment being lost or stolen during the Rental Period, then you should contact us immediately, so that you do not incur additional late charges.




The customer is responsible for all loss or damage to the equipment during the rental period. All customers are required to report any loss or damage caused during the rental period to the Company immediately and follow instructions given afterwards.

Any of those cases will result in the incurrence of the following additional charges: Portable Wi-Fi router: 60€ SIM card: 10€ AC adapter: 10€ USB cable: 5€



We accept cancellation of the order at any time, and issue a refund. However, the refund depends on how early the customer cancels the order. We apply the following  rules: – No later than 1 week before the pickup date: Full refund – Within 5 to 3 days before the pickup date:  Full or partial refund, depending if the shipment has already occurred. – Less than 3 workdays days until the pickup date: partial refund. If you need to cancel your order, please send us an email with your order information. We consider the time when we received cancelation request via email as the accepting time. Local time applies here. Refund will be issued within 3 days from the day we receive the cancelation request via email.



We will not share your data with other companies or persons. All data provided by our customers, will only be used by Europe Internet on the purpose of the renting service or to inform the customer about products related to Europe Internet activities.



This Terms of Use is governed by Spanish law and all disputes shall be filed and proceeded according to Spanish legal system.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature

To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Google Analytics

We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions.

We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you.

To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section.

After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’.

Logging in using social networking credentials

If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information.

If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information.

If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

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